* AI-powered email drafting with Intent, tone, and length refinement.
* Redesigned ticket cards with improved layout.
* Filter tickets by AI tags.
* Animated dashboard charts with accurate data display.
* Login keeps you signed in across sessions.
* Bug fixes and performance improvements.

AI infusion v2: AI-powered email drafting with Intent, tone and length refinement
Redesigned ticket cards with improved layout
Filter tickets by AI tags
Redesigned dashboard charts with accurate data display
Login keeps you signed in across sessions
Bug fixes and performance improvements

1. Centralized Root Cause: Root-cause management is now unified across all apps for greater consistency and easier tracking.
2. Enhanced UI/UX: Enjoy a refreshed look and smoother navigation throughout the app.
3. Performance Improvements: Major and minor bug fixes for a faster, more reliable experience.

1. AI-Powered Email Drafts – CX managers can now generate context-aware, editable email drafts using AI assistance.
2. Rich Text Toolbar for Email Editing – Introduced a custom keyboard toolbar to style and format email content efficiently.
3. New App Branding – Updated app icon and refreshed dashboard widget color palettes for a modernized look.
4. Bug Fixes & Stability Improvements – Resolved multiple minor and major bugs to enhance overall app performance and reliability.

Push notification
Polish language support
Updated error and form validation handling
UI/UX revamped
Bug fixing

* Keyboard flickering in iOS.
* New marketing screens.
* UI/UX revamped.
* Some minor bugs.

* Firebase analytics to collect analytical data.
* UI/UX fix and revamped.
* Ticket assign feature rectified.
* Minor bug fixing.

* Responses, Create ticket, Toast UI revamped.
* Ticket sync issue.
* Minor bugs.

* UI/UX updates.
* Onboarding show for only first time login.
* Fixed minor bugs.

* New response indicator.
* UI/UX enhancements.
* Performance optimisation and minor bug fixes.

In the latest version of the app we have improved the UI and UX of the app along with minor bug fixes.

* UI/UX enhancements.
* Performance optimisation.
* Fixed minor bugs.

1. Support for CSAT KPI added.
2. NPS widget updated.
3. UI/UX enhancements.
4. Other bug fixes.

* UI/UX enhancement.
* base URL Updated.
* Some major and minor bugs fixed.

* Comment length count.
* New UI for ticket activity log.
* Date/Time format updated.
* Minor bugs fixed.

* UI/UX enhancement.
* minor bugs solved.

* Dashboard Improvements.
* Few major and minor bugs resolved.

* UI/UX Changes for dashboard.
* Minor bug fixing.

* UI/UX updated and fixed.
* Fixed minor bugs.

* Ticket search capability with ticket id, customer name and customer email.
* Multi-language support enhanced.
* Updated target SDK version for better support.
* Fixed minor bugs.

* ‘My ticket’ and ‘ticket type’ filter added
* CX manager can change origin segment & current segment of ticket
* UI enhancement
* Bug fixing

* Email attachments upload - download.
* integrated auth for CLF system.
* Access for all data center.
* Minor bug fixing.

1: Email attachments upload - download.
2: integrated auth for CLF system.
3: Access for all data center.
4: Minor bug fixing.

* Manager can delete ticket.
* Ticket search by ticket ID.
* Ticket activity can be sorted by date.
* Manager can see Action Mail History.
* App login count.
* Minor UI/UX fixes.

* Unwanted error message bug fixed.
* Action Email Body scroll issue fixed.
* Ticket filter shows selected status and priority.