High confidence · Latest 66 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate convenient access to city services via mobile reporting for residents who prefer digital channels, but report persistent application freezing and crashes during the service request submission process post-update and broken authentication and login flows preventing users from accessing saved profile information.
Rating: 1.3
Reviews: 100
Confidence: high
How did the latest release land?
Overall
2.2/ 5
★★★★★
(137)Current version
1.3/ 5
-0.9 vs overall
★★★★★★
(54)Main signal post-update: persistent application freezing and crashes during the service request submission process post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Convenient access to city services via mobile reporting for residents who prefer digital channels
- “Users appreciate the ability to report issues without calling the city service line”
Complaint
Common complaints
- Persistent application freezing and crashes during the service request submission process post-update
- “Users report the app hangs on the splash screen or during the location selection step”
- Broken authentication and login flows preventing users from accessing saved profile information
- “Users are unable to log in to their accounts, forcing them to use guest mode”
Request
Most requested
- Option to revert to previous functional versions when the current build is unusable
- “Users explicitly request the ability to downgrade to a version that functioned correctly”