DC311 user reviews, decoded
High confidence · Latest 66 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows an upset sentiment. Users appreciate convenient access to city services via mobile reporting for residents who prefer digital channels, but report persistent application freezing and crashes during the service request submission process post-update.
Rating: 1.3
Reviews: 100
Confidence: high
How did the latest release land?
Overall
2.2/ 5
★★★★★
(137)Current version
1.3/ 5
-0.9 vs overall
★★★★★★
(54)Main signal post-update: persistent application freezing and crashes during the service request submission process post-update.
Review themes
Praise
What users love
- Convenient access to city services via mobile reporting for residents who prefer digital channels
Complaint
Common complaints
- Persistent application freezing and crashes during the service request submission process post-update
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 100 reviews. Updated regularly.