Design+Codev2.0.2

Released September 18, 2021Major

iOS

The latest major update resulted in a 1.1 star decline in average rating, dropping from 3.65 to 2.55. While the update introduced offline content and navigation controls, technical instability and navigation regressions have severely impacted the user experience. The release is currently viewed as a net negative due to these performance failures.

What changed

UXAdded navigation controls to move between previous and next sections in courses and handbooks
UXImplemented automatic content refreshing when returning to the app
New featureAdded offline detection with an option to view downloaded content

Reception

22/ 100 impact scoreStrongly Negative

What worked

UX
A small subset of users expressed appreciation for the visual interface and design aesthetic introduced in the latest update.

What didn't

UX
backfired
Navigation controls and automatic content refreshing triggered high-frequency complaints regarding app crashes and navigation errors.
New feature
backfired
Offline content access is marred by download failures and low video quality, leading to negative sentiment.

How it played out

Retrospective analysisAugust 18, 2026

The average rating declined by 1.1 stars following the update, driven by technical instability and navigation regressions. While the update introduced offline content and navigation controls, users report that these features are undermined by frequent crashes and poor download performance. Momentum is weakening as the app fails to resolve core usability issues identified in previous versions.

-1.10 ★

Sentiment shift

New praises (1)

Positive reception of the visual interface and overall design aestheticlowversion-tied

New complaints (3)

Navigation errors and app crashes during course selection following the updatehighversion-tied

Download failures and low video quality impacting offline content accessmediumversion-tied

Inability to adjust video playback speed for learning efficiencylowversion-tied

Marlvel takeaways

Prioritize stability patches to address the crash rate during course selection, as this is the primary driver of the 1.1 star rating decline.
Investigate the download pipeline to resolve video quality degradation and file retrieval errors reported by users attempting to use offline features.
Restore playback speed controls, as the removal of this feature is actively hindering learning efficiency for the user base.

Original release notes

You can now navigate to previous or next section within a course or handbook.
We automatically refresh the content when you come back to the app.
We now detect when you are offline and give you the option to view your downloads.