High confidence · 87 reviews analyzed · Based on 87 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate document retrieval functionality provides significant utility for users managing official identity and educational records, but report frequent forced logouts and authentication failures prevent users from accessing critical documents during emergencies.
Rating: 3.9
Reviews: 87
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(610.9K)Current version
3.3/ 5
-0.6 vs overall
★★★★★★
(178)Main signal post-update: frequent forced logouts and authentication failures prevent users from accessing critical documents during emergencies.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Document retrieval functionality provides significant utility for users managing official identity and educational records
- “Users successfully download marksheets and identity cards for official use”
Complaint
Common complaints
- Frequent forced logouts and authentication failures prevent users from accessing critical documents during emergencies
- “Users report being repeatedly signed out and unable to log back in via OTP or PIN”
Request
Most requested
- Offline document storage functionality would allow users to view saved records without active internet connectivity
- “Users request an option to save documents locally within the app for offline viewing”