High confidence · Latest 79 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate intuitive app interface allows for efficient programming of collar settings when the connection holds and effective training results when the hardware and software communicate as intended during sessions, but report persistent bluetooth connection failures prevent reliable remote control of the collar during training sessions and incompatibility with newer mobile hardware prevents users from pairing or accessing the collar features.
Rating: 2.0
Reviews: 99
Confidence: high
How did the latest release land?
Overall
2.1/ 5
★★★★★
(270)Current version
1.9/ 5
-0.2 vs overall
★★★★★
(111)Main signal post-update: persistent Bluetooth connection failures prevent reliable remote control of the collar during training sessions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Intuitive app interface allows for efficient programming of collar settings when the connection holds
- “Users find the app layout easy to navigate for adjusting collar functions”
- “The interface is described as functional and simple for initial device setup”
- Effective training results when the hardware and software communicate as intended during sessions
- “Owners report positive behavioral changes in their dogs when the system functions”
- “The auto-bark mode is cited as a useful tool for training when active”
Complaint
Common complaints
- Persistent Bluetooth connection failures prevent reliable remote control of the collar during training sessions
- “Users report the app disconnects frequently even when the phone is in close proximity”
- “The inability to maintain a stable link renders the remote features unusable for timely corrections”
- Incompatibility with newer mobile hardware prevents users from pairing or accessing the collar features
- “Multiple reports indicate the app fails to connect or pair on recent smartphone models”
- “Users are unable to progress past the initial pairing screen on current mobile operating systems”
- Lack of responsive customer support leaves users without resolution for hardware or software defects
- “Customers express frustration over unanswered emails and lack of troubleshooting guidance”
- “The absence of support channels forces users to return products to third-party retailers”
Request
Most requested
- Physical remote control hardware requested to bypass unreliable app-based connectivity for dog training
- “Users suggest a dedicated remote would be more reliable than the current app implementation”
- “The desire for a physical interface stems from the constant need to reconnect the app”
- Native smartwatch integration requested to allow for hands-free collar control during walks
- “Users ask for watch support to avoid carrying a phone during training sessions”
- “Current watch app functionality is reported as non-existent or broken”