High confidence · Latest 63 of 101 total reviews analyzed · Based on 101 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate the core customer relationship management system provides an efficient workflow for high-volume dealership sales teams and built-in artificial intelligence features offer significant time savings for experienced sales professionals managing large pipelines, but report frequent video upload failures across mobile networks disrupt critical communication tasks for sales staff and automated artificial intelligence messaging interferes with active customer conversations and causes confusion.
Rating: 4.5
Reviews: 101
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
What users love
- The core customer relationship management system provides an efficient workflow for high-volume dealership sales teams
- “Users highlight the system as a primary tool for managing daily appointments and sales tasks”
- “Sales professionals note the platform is essential for maintaining productivity in high-volume environments”
- Built-in artificial intelligence features offer significant time savings for experienced sales professionals managing large pipelines
- “Experienced users report the AI capabilities are superior to competing CRM solutions”
- “The system is described as a must-have for serious volume dealerships”
Common complaints
- Frequent video upload failures across mobile networks disrupt critical communication tasks for sales staff
- “Users report videos consistently fail to send or get stuck in the queue regardless of connection quality”
- “Sales staff struggle to meet time-sensitive video metrics due to persistent upload errors”
- Automated artificial intelligence messaging interferes with active customer conversations and causes confusion
- “The AI system sends messages at inappropriate hours or interrupts ongoing human-to-human interactions”
- “Salespeople report that automated messages often contradict or confuse customers during the sales process”
- Application instability and frequent crashes on mobile devices prevent reliable daily usage for field staff
- “Users report constant app crashes and API errors that prevent logging in or viewing profiles”
- “The interface is described as chaotic and disorganized, leading to lost messages and difficult navigation”
Most requested
- Native landscape orientation support for tablet devices would improve usability for data entry and viewing
- “Users request a dedicated tablet interface that utilizes the full screen instead of scaling the phone version”