Report updated May 20, 2026
Drogaria São Paulo
For pharmacy customers in Brazil seeking price transparency, medication management, and convenient access to health products and services.
Drogaria São Paulo is a struggling health & fitness app that is completely free. With a 4.7/5 rating from 344.8K reviews, it struggles with user retention. Users particularly appreciate the core application interface provides a functional and efficient experience for routine pharmacy shopping needs, though critical failures in the order cancellation and customer support channels prevent resolution of transaction issues remains a common concern.
What is Drogaria São Paulo?
Drogaria São Paulo is a retail pharmacy app for the Brazilian market, enabling users to manage prescriptions, activate PBM discounts, and purchase health products.
Users hire the app to reduce pharmacy wait times and access personalized pricing, but the current technical friction forces them to abandon the digital channel for in-store alternatives.
Current Momentum
v8.4 · 5d ago
Active- Replaced legacy Meu Viva Saúde app.
- Ships performance and UI refinements.
Active Nemesis
Drogasil: Drogaria Online 24h
By Raia Drogasil SA.
Other Rivals
7-Day Rank Pulse 🇺🇸
Health & FitnessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Allows users to upload PDF prescriptions directly within the app for validation and home delivery
Enables activation of discounts from laboratory programs (PBM) via user-registered CPF
Digital card for in-store identification to streamline checkout and apply registered benefits
How much does it cost?
- Free application with no subscription fees
The app functions as a direct-to-consumer sales channel for the pharmacy chain, monetizing through retail product margins rather than subscription or ad-revenue models.
Who Built It?
Grupo DPSP SA
Facilitating pharmacy retail and health benefit management for customers in Brazil. Providing an integrated digital channel for medication and personal care shopping.
Portfolio
3
Apps
What other apps does Grupo DPSP SA make?
PEX - DPSP
Drogarias Pacheco
Explore the full Grupo DPSP SA report
Portfolio breakdown, audience, momentum, and every app published by Grupo DPSP SA.
What do users think recently?
Low confidence · Latest 63 of 66 total reviews analyzed · Based on 66 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate the core application interface provides a functional and efficient experience for routine pharmacy shopping needs, but report critical failures in the order cancellation and customer support channels prevent resolution of transaction issues and persistent technical bugs during the checkout process prevent users from finalizing purchases or applying discounts.
What Users Love
What Frustrates Users
What Users Want
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Drogaria São Paulo?
How's The Health & Fitness Market?
How does it evolve in the Health & Fitness market?
Drogaria São Paulo holds the #10 Free position in the Brazilian Health & Fitness category. The high volume of ratings (344,815) relative to the recent low sentiment score indicates a legacy user base that is currently experiencing significant friction.
Rank progression
1 active ranking tracked — 30-day window
Which niche is Drogaria São Paulo in?
to purchase medication and manage health benefits
Explore the full Pharmacy Marketplaces niche
Every app in this space — 5 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(1)
Dominant market leader in the Brazilian pharmacy sector with a massive user base and high release velocity.
Differentiators
- Maintains a 24-hour online pharmacy model that directly competes with our physical-digital hybrid strategy.
- High release cadence of 13 updates in six months indicates a mature, active development pipeline.
- Deep integration with local healthcare logistics provides a structural advantage in delivery speed.
Head to head
The target app must double down on its personalized discount engine to differentiate from the scale and 24/7 availability of the Drogasil platform.
Contenders(3)
Specialized pharmacy app focusing on over-the-counter health benefits, directly overlapping with our discount/benefit model.
Differentiators
- Dedicated focus on benefit-driven purchasing, simplifying the navigation for users with specific health insurance plans.
- Streamlined checkout flow specifically designed for OTC benefit card transactions rather than general retail.
A major pharmacy competitor with a robust ecosystem of health services and high update frequency.
Differentiators
- Offers integrated health clinic scheduling alongside traditional pharmacy retail services within the same application.
- Maintains a high-velocity release schedule, averaging over four updates per month to refine user experience.
A global pharmacy giant with massive scale and a highly mature digital shopping experience.
Differentiators
- Integrates complex pharmacy services like prescription refills and photo printing into a single unified shopping app.
- Utilizes a massive loyalty program infrastructure that creates high switching costs for regular pharmacy customers.
Same space(2)
Adjacent health-tracking app that competes for user attention within the Health & Fitness category.
Differentiators
- Provides advanced AI-powered food logging and nutritional analysis tools that drive daily user engagement.
- High update frequency ensures compatibility with the latest health-tracking hardware and OS features.
Adjacent health platform focusing on supplement management and practitioner-led health plans.
Differentiators
- Enables direct practitioner-to-patient supplement ordering, creating a professional health-focused ecosystem.
- High user satisfaction driven by a specialized focus on long-term wellness rather than transactional retail.
New entrants(2)
Emerging health-monitoring tool showing significant recent activity and feature expansion.
Differentiators
- Leverages smartphone sensors to provide real-time biometric feedback without requiring external wearable hardware.
- Focuses on a singular, high-utility health metric to drive rapid user adoption and daily usage.
Rapidly growing fitness app with high release velocity and strong engagement mechanics.
Differentiators
- Uses machine learning to generate personalized workout plans that adapt to user progress and equipment.
- High-frequency updates demonstrate an aggressive approach to feature iteration and user retention.
Compare Drogaria São Paulo against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Drogaria São Paulo
Strengths to defend, gaps to attack
Core Strengths
- PBM integration locks users into the pharmacy network via CPF-linked discounts
- Digital prescription submission reduces physical store friction
Critical Frictions
- Checkout failures prevent purchase finalization
- Unresponsive support channels drive user churn
- Authentication errors block account management
Growth Levers
- Integration of third-party login providers to simplify account recovery
- Implementation of dark mode for accessibility
Market Threats
- Drogasil's 24-hour service model captures urgent demand
- Technical instability erodes brand trust relative to global pharmacy competitors
What are the next best moves?
Rebuild checkout flow because technical bugs prevent purchase finalization -> increase conversion rate
High-frequency complaints regarding checkout crashes and total updates.
Trade-off: Pause new feature development for the loyalty program to prioritize transaction stability.
Implement third-party login providers because authentication errors block account access -> reduce churn
User requests for Google/social login to simplify account recovery.
Trade-off: Deprioritize UI refinements for the profile page.
A counter-intuitive read
The high volume of legacy ratings masks a deteriorating user experience, suggesting that the app's current rank is a result of brand recognition rather than digital product quality.
Feature Gaps vs Competitors
- 24-hour pharmacy service (available in Drogasil but missing here)
- Integrated health clinic scheduling (available in CVS Health but missing here)
Key Takeaways
Drogaria São Paulo maintains a strong retail utility through PBM and prescription services, but critical checkout bugs threaten revenue, so the PM must prioritize transaction stability over new feature expansion to prevent further churn.
Where Is It Heading?
Declining
The Brazilian pharmacy market is shifting toward high-reliability digital services, with competitors like Drogasil setting a 24-hour availability standard. Drogaria São Paulo remains exposed due to technical regressions in the checkout flow, meaning the app will continue to lose digital-first users until the core transaction loop is stabilized.
Persistent checkout failures in the latest release prevent purchase finalization, which directly erodes revenue and drives users to physical stores.
Unresponsive support channels for order cancellations increase user frustration, which compounds the negative sentiment already visible in recent reviews.