High confidence · Latest 100 of 976.7K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate exceptional customer service and order ahead convenience, but report authentication and login failures and order readiness inconsistency.
Rating: 4.9
Reviews: 976.7K
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(976.7K)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(858.1K)Main signal post-update: exceptional Customer Service.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Exceptional Customer Service
- “The staff is always extremely friendly and in a great mood”
- Order Ahead Convenience
- “I like how easy it is to order ahead”
Complaint
Common complaints
- Authentication and Login Failures
- “It keeps not letting me sign in saying authentication error”
- Order Readiness Inconsistency
- “they do not make the drink until you check in when onsite saves no time”