High confidence · Latest 64 of 147 total reviews analyzed · Based on 147 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate offline capabilities provide reliable access to work data when cellular connectivity is unavailable in the field, but report persistent application sluggishness and loading delays force technicians to spend excessive time waiting for screen transitions and frequent application crashes and data loss during work order entry disrupt daily service operations for technicians.
Rating: 1.9
Reviews: 147
Confidence: high
How did the latest release land?
Overall
2.0/ 5
★★★★★
(901)Current version
1.8/ 5
-0.2 vs overall
★★★★★
(211)Main signal post-update: persistent application sluggishness and loading delays force technicians to spend excessive time waiting for screen transitions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Offline capabilities provide reliable access to work data when cellular connectivity is unavailable in the field
- “Users appreciate the ability to access information without a constant network connection”
Complaint
Common complaints
- Persistent application sluggishness and loading delays force technicians to spend excessive time waiting for screen transitions
- “Users report excessive time spent on loading screens and processing rules”
- “Technicians note that simple tasks take significantly longer than expected due to app latency”
- Frequent application crashes and data loss during work order entry disrupt daily service operations for technicians
- “Reports of the app closing unexpectedly while users are inputting work data”
- “Users describe losing progress on forms and invoices due to sudden freezes and restarts”
Request
Most requested
- Data export functionality to spreadsheet formats would allow technicians to manage and review daily assignments efficiently
- “Users request the ability to export task data to external files to speed up reporting”