easyJet is a travel management app for leisure and business travelers, enabling flight and holiday package bookings on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Travel & Local
Sentiment
4.4
373k reviews
Nemesis
Trip.com: Book Flights, Hotels
The App DNA
What makes this app unique?
Users hire the app to manage their travel journey from booking to airport transit, seeking a reliable, paperless experience that avoids third-party booking friction.
For Leisure and business travelers booking flights or package holidays across Europe.
What does it look like?
Key features
Digital passes stored offline for up to 8 flights with wallet integration, reducing airport friction.
Integrated booking for flights and hotels with a £60pp deposit, capturing high-value transactions.
Real-time plane location and status updates, driving session frequency during travel days.
How much does it cost?
The app functions as a direct-to-consumer sales channel for airline tickets and package holidays, with no subscription model.
Velocity
Maintenance developmentperformanceopaqueShow more...
The app maintains a maintenance-level cadence, shipping approximately one release every 23 days based on the provided history. Development is currently focused on minor stability and performance improvements rather than new feature delivery. The release notes for the latest version are opaque, offering no specific insight into the technical changes or functional updates being deployed. The development trend remains stable but limited to maintenance-tier activity.
Who built it?
easyJet Airline Company
2 apps tracked · Travel & Local
easyJet: Travel AppUser Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment. Users appreciate the booking interface provides a straightforward flow for users who successfully complete their flight reservations, but report frequent app crashes and forced logouts disrupt the user experience during critical travel check-in moments.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- The booking interface provides a straightforward flow for users who successfully complete their flight reservations
- Frequent app crashes and forced logouts disrupt the user experience during critical travel check-in moments
72 of 99 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for easyJet: Travel App
How's the Travel & Local market?
easyJet maintains strong visibility in European travel categories, holding top-20 positions in France, Italy, and Portugal. The app's reliance on a maintenance-mode update cadence leaves it exposed to travel-aggregator apps that offer superior cross-carrier comparison tools.
Read the market outlookThe rivals identified
By Trip.com
Trip.com competes for the same leisure traveler demographic by offering a unified booking interface for flights, hotels, and rail that captures users seeking broader inventory than a single carrier provides.
- Trip.com provides split-ticketing rail optimization to reduce costs, whereas easyJet restricts users to its own flight inventory.
- Trip.com offers 24/7 in-app support, while easyJet lacks integrated customer service channels for real-time travel assistance.
- Trip.com includes hotel and rail booking options, whereas easyJet focuses exclusively on its own flight and package holiday products.
Expedia: Hotels, Flights, CarsContender
KAYAK: Flights, Hotels & CarsContender
Wizz Air - Book, Travel & SaveContender
loveholidays: hotels & flightsContender
Thomas Cook Holidays & TravelContender
Opodo: Book cheap flightsContender
On the Beach Holiday AppContenderUnlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for easyJet: Travel App
Where is it heading?
The travel app market is consolidating around aggregators that offer cross-carrier utility, putting pressure on single-carrier apps like easyJet. Unless the team shifts from maintenance mode to addressing core stability and group-travel features, they risk losing the high-value frequent-flyer segment to more capable platforms.
- Persistent login failures and notification bugs in the latest release indicate that core stability remains an unresolved churn risk.
- The lack of new feature additions over the last quarter suggests the product is in maintenance mode, ceding ground to more agile travel aggregators.
The SWOT
- Direct-to-consumer booking funnel bypasses third-party commissions
- Offline boarding pass storage ensures utility in low-connectivity airport environments
- Implement group-booking sharing features to capture multi-passenger travel segments
- Integrate wearable notifications for gate changes
Next best moves
Rebuild authentication flow because login failures are a top complaint → reduce check-in churn
+ 1 more prioritized moveThe counter-intuitive read
The app's maintenance-mode status is a strategic choice…
Read the full takeSince the last report: The competitive outlook shifted to mixed as the product team expanded its focus from pure stability to addressing notification logic and group-travel feature gaps.
Bottom line
easyJet succeeds as a direct booking channel, but the current stability issues and lack of feature growth threaten to alienate frequent travelers, so the product team must prioritize core session stability before attempting any new feature expansion.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] Play Store listing, source
Report last updated