High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate helpful diy guidance, but report app connectivity and server errors and mandatory data collection and gating.
Rating: 2.2
Reviews: 99
Confidence: high
How did the latest release land?
Overall
2.2/ 5
★★★★★
(721)Current version
2.2/ 5
+0.0 vs overall
★★★★★
(266)Main signal post-update: helpful DIY Guidance.
Review themes
Praise
What users love
- Helpful DIY Guidance
- “Extremely helpful for getting the information that I needed to confidently fix my AC.”
- “Step by step with pictures and video... AC is icy cold.”
Complaint
Common complaints
- App Connectivity and Server Errors
- “Anytime anything tries loading in this app, I just get a "HTTP 502" error.”
- “App won't let me get past the last 6 of the upc number... says 'Unknown error'.”
- Mandatory Data Collection and Gating
- “Wants your personal information just to show you a how to video.”
- “It is ABSOLUTELY ABSURD that I am expected to download an app to recharge my AC.”