eSIM io: Global SIM Cardv1.17.0

Released July 2, 2026Major

iOS Android

The latest update resulted in a sharp 1.4-star decline in average rating on Android, falling from 5.0 to 3.6. Critical technical regressions, specifically balance loss and service instability, have overshadowed the intended monetization and design improvements. The net impact is strongly negative due to the high volume of complaints regarding core service reliability.

What changed

MonetizationAdded Alipay and Pix as new payment methods for supported countries
UXRedesigned country detail pages to improve plan discovery and review
PerformanceImplemented regular performance improvements and bug fixes

Reception

18/ 100 impact scoreStrongly Negative

What worked

Monetization
Integration of Alipay and Pix provides additional payment infrastructure, though its utility is currently obscured by broader technical failures.

What didn't

Performance
backfired
The update triggered widespread service instability, including reports of balance loss and installation failures on Android.
UX
backfired
Redesigned country detail pages failed to offset user frustration regarding inaccurate data usage tracking and unexpected overcharging.

How it played out

Retrospective analysisAugust 13, 2026

The average rating declined by 1.4 stars following the latest update, driven by critical reports of balance loss and service instability. While the app achieved a category rank of 40, the influx of negative feedback regarding payment accuracy and installation failures suggests the recent changes negatively impacted user trust. Momentum is weakening as technical regressions overshadow the intended monetization and design improvements.

-1.40 ★

Sentiment shift

New complaints (3)

Users report balance disappearance and service termination following the latest updatehighversion-tied

Reviewers describe installation failures and device incompatibility issues post-updatemediumversion-tied

Users report inaccurate data usage tracking and unexpected overcharging for packetsmediumversion-tied

Marlvel takeaways

Prioritize a hotfix to address balance loss and service termination reports, as these are driving a 1.4-star decline in average rating.
Investigate the Android installation failure reports to stabilize the user base following the recent update.
Audit the data usage tracking module to resolve user reports of inaccurate packet accounting and billing discrepancies.

Original release notes

Here is what awaits you in this version:

- New Payment Methods: We continue to add new payment methods for our users. You can now pay quickly and securely with Alipay and Pix. (Valid in supported countries only)
- Renewed Country Screen: We have updated our country detail pages with a brand new design to make it easier for you to review and find the plan you need.
- We continue to make regular performance improvements and fix bugs.