High confidence · Latest 100 of 666 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of use and connectivity, but report subscription and billing issues and technical failure and lack of support.
Rating: 4.2
Reviews: 666
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(700)Current version
4.2/ 5
+0.3 vs overall
★★★★★
(589)Main signal post-update: ease of Use and Connectivity.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use and Connectivity
- “Simple way to stay connected while traveling abroad.”
- “Easy to set up, great coverage and speed in Canada”
Complaint
Common complaints
- Subscription and Billing Issues
- “I cancelled my subscription and the app is still charging me”
- “Impossible to cancel this subscription.”
- Technical Failure and Lack of Support
- “No support available to help. AI is not helpful.”
- “eSIM didn't work, can't reinstall the Sim once deleted.”