High confidence · Latest 100 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and navigation and competitive pricing and deals, but report customer support and refund difficulties and booking and payment errors.
Rating: 4.8
Reviews: 149
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(7.2M)Current version
4.8/ 5
-0.0 vs overall
★★★★★
(5.7M)Main signal post-update: ease of Use and Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use and Navigation
- “Best prices on the internet and app is very user friendly.”
- “really easy to use and nice design”
- Competitive Pricing and Deals
- “love the deals did my package... saved hundreds”
- “I normally find the best flight prices on here”
Complaint
Common complaints
- Customer Support and Refund Difficulties
- “Expedia customer support have refused any help”
- “Virtual assistant is a joke and live chat continues to say error occurred.”
- Booking and Payment Errors
- “The next day I had two duplicate bookings”
- “app got some error and everything is deleted”