Report updated Apr 17, 2026
Facility Issue Reporting
For local leaders of The Church of Jesus Christ of Latter-day Saints responsible for the maintenance and oversight of church facilities.
Facility Issue Reporting is a challenged productivity app that is completely free. With a 3.6/5 rating from 1.2K reviews, it faces significant user friction.
What is Facility Issue Reporting?
Current Momentum
v2.10
Bug fixes
Active Nemesis
UpKeep Work Order Maintenance
By UpKeep Technologies
Other Rivals
7-Day Rank Pulse 🇺🇸
ProductivityNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Allows users to submit facility maintenance issues digitally rather than through manual processes
Provides a centralized dashboard for local leaders to monitor the status of reported facility problems
Streamlines the communication and resolution process between local leaders and facility management
How much does it cost?
- Completely free for authorized users
The app is an internal organizational tool with no commercial monetization strategy, provided as a utility for church leadership.
Who Built It?
The Church of Jesus Christ of Latter-day Saints
Providing digital ecclesiastical tools and scripture study resources for members and leaders of The Church of Jesus Christ of Latter-day Saints.
Portfolio
13
Apps
What other apps does The Church of Jesus Christ of Latter-day Saints make?
Explore the full The Church of Jesus Christ of Latter-day Saints report
Portfolio breakdown, audience, momentum, and every app published by The Church of Jesus Christ of Latter-day Saints.
What do users think recently?
Medium confidence · Latest 100 of 176 total reviews analyzed · Based on 176 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Facility Issue Reporting?
How's The Productivity Market?
Market outlook for this category
Available very soon
The rivals identified
The outtake for Facility Issue Reporting
Strengths to defend, gaps to attack
Core Strengths
- Zero-cost for authorized users
- Niche alignment with church organizational structure
- Integrated resolution workflow
Critical Frictions
- Low user rating (2.77/5)
- Utilitarian and non-intuitive UI
- Lack of offline reporting capabilities
- No photo markup features
Growth Levers
- Integration with broader church management ecosystems
- Adoption of mobile-first features like instant messaging
- Modernization of the reporting interface
Market Threats
- Shadow IT (users moving to MaintainX or Coast)
- Reversion to manual reporting due to app friction
- Superior UX from commercial competitors
What are the next best moves?
Prioritize Offline Mode development
Competitor MaintainX offers offline support, which is a critical gap for facility reporting in areas with poor connectivity.
Implement Photo Markup and Instant Messaging
MaintainX uses these features to provide clearer issue communication, addressing the 'utilitarian' design gap in FIR.
Conduct a UX audit to address the 2.77 rating
The low rating and 'utilitarian' design feedback suggest significant friction compared to the 'intuitive' interfaces of Coast and MaintainX.
Feature Gaps vs Competitors
- Photo markup and instant messaging (MaintainX)
- Offline mode for reporting (MaintainX)
- Advanced asset tracking and analytics (UpKeep)
- Checklist-driven inspections (SafetyCulture)
- Chat-centric interface (Coast)
Key Takeaways
FIR is a functional but aging internal tool that risks losing user engagement to superior commercial alternatives. To remain the primary reporting channel, the PM must move beyond 'bug fix' updates and address the lack of offline support and modern UI that competitors like MaintainX and Coast have mastered.
Where Is It Heading?
Stable
v2.10.0 (Mar 2026) focused on bug fixes — indicates maintenance mode rather than active feature growth.
2.77/5 rating from 176 users — indicates a Frustrated user base with core experience issues.