Facility Issue Reporting (FIR) is an internal productivity tool for LDS Church leaders to manage facility maintenance electronically. While it successfully digitizes a previously manual process and offers a specialized resolution workflow, it suffers from a low user rating (2.77) and a utilitarian design. It faces competition from sophisticated commercial CMMS tools that offer better mobile-first features like offline mode and photo markup.
Product velocity
Unknown
Daily rank 🇺🇸
—
Productivity
Sentiment
3.6
1k reviews
Nemesis
MaintainX
The App DNA
What makes this app unique?
For Local leaders of The Church of Jesus Christ of Latter-day Saints responsible for the maintenance and oversight of church facilities.
What does it look like?
Key features
Allows users to submit facility maintenance issues digitally rather than through manual processes
Provides a centralized dashboard for local leaders to monitor the status of reported facility problems
Streamlines the communication and resolution process between local leaders and facility management
How much does it cost?
The app is an internal organizational tool with no commercial monetization strategy, provided as a utility for church leadership.
Velocity
Who built it?
The Church of Jesus Christ of Latter-day Saints
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Temple SquareUser Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment.
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Facility Issue Reporting
How's the Productivity market?
The rivals identified
By MaintainX, Inc.
A leading mobile-first work order software that mirrors the core issue reporting and tracking workflow of FIR for professional facility managers.
- Includes photo markup and instant messaging for clearer issue communication
- Supports offline mode for reporting issues in areas with poor connectivity
- Offers a more modern, intuitive user interface compared to FIR's utilitarian design
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Key takeaways for Facility Issue Reporting
Where is it heading?
- v2.10.0 (Mar 2026) focused on bug fixes — indicates maintenance mode rather than active feature growth.
- 2.77/5 rating from 176 users — indicates a Frustrated user base with core experience issues.
The SWOT
- Zero-cost for authorized users
- Niche alignment with church organizational structure
- Integrated resolution workflow
- Integration with broader church management ecosystems
- Adoption of mobile-first features like instant messaging
- Modernization of the reporting interface
Next best moves
Prioritize Offline Mode development
+ 2 more prioritized movesFeature gaps
Photo markup and instant messaging (MaintainX) +4
Bottom line
FIR is a functional but aging internal tool that risks losing user engagement to superior commercial alternatives. To remain the primary reporting channel, the PM must move beyond 'bug fix' updates and address the lack of offline support and modern UI that competitors like MaintainX and Coast have mastered.
Unlock 4 critical frictions, 3 market threats, 2 more prioritized moves and the analyst’s take.
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