High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate personalized banking support from dedicated staff members builds strong customer loyalty and satisfaction and core transaction features like fund transfers and balance checks function reliably for some users, but report recent updates to the mortgage payment interface create significant friction and usability barriers and persistent login failures and biometric authentication errors prevent users from accessing their accounts.
Rating: 4.7
Reviews: 148
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(822.3K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(616.3K)Main signal post-update: personalized banking support from dedicated staff members builds strong customer loyalty and satisfaction.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Personalized banking support from dedicated staff members builds strong customer loyalty and satisfaction
- “Users highlight positive experiences with specific personal bankers”
- “Direct human interaction is cited as a key factor in resolving account issues”
- Core transaction features like fund transfers and balance checks function reliably for some users
- “Some customers report quick and easy navigation for standard banking tasks”
- “Users express satisfaction with the speed of checking balances and depositing checks”
Complaint
Common complaints
- Recent updates to the mortgage payment interface create significant friction and usability barriers
- “Users report the new mortgage section is difficult to navigate and often fails to render”
- “Customers express frustration over the removal of previously saved payment information”
- Persistent login failures and biometric authentication errors prevent users from accessing their accounts
- “Multiple reports of error messages occurring during the authentication process”
- “Users describe being locked out of the app for extended periods following updates”
Request
Most requested
- Users request the ability to lock and unlock debit cards directly within the mobile application
- “Customers express a need for self-service security controls for their payment cards”