FirstBank Tu Banca Digital App user reviews, decoded
High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
The recent review mood reads excited. Users appreciate exceptional customer service interactions at local branches build strong loyalty among the user base and the mobile application provides a convenient and reliable tool for daily banking tasks, but report mobile check deposit functionality fails to maintain image orientation, causing data loss during processing.
Rating: 4.8
Reviews: 50
Confidence: high
The latest update mentions minor security enhancements, but it does not address the reported check deposit orientation glitches or account lockout friction, leaving these complaints active.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Exceptional customer service interactions at local branches build strong loyalty among the user base
- The mobile application provides a convenient and reliable tool for daily banking tasks
Common complaints
- Mobile check deposit functionality fails to maintain image orientation, causing data loss during processing
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 50 reviews. Updated regularly.