Low confidence · Latest 61 of 647 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate responsive customer support team provides helpful troubleshooting assistance via whatsapp for connectivity issues, but report data connectivity fails to initialize or maintain signal despite successful purchase and installation and aggressive promotional push notifications persist even after users attempt to disable them in settings.
Rating: 3.5
Reviews: 647
Confidence: low
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(4.7K)Current version
3.5/ 5
-0.1 vs overall
★★★★★★
(246)Main signal post-update: data connectivity fails to initialize or maintain signal despite successful purchase and installation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Responsive customer support team provides helpful troubleshooting assistance via WhatsApp for connectivity issues
- “Support agents are frequently cited as quick to respond and effective at resolving installation hurdles”
- “Users highlight positive experiences with support staff during weekend hours”
Complaint
Common complaints
- Data connectivity fails to initialize or maintain signal despite successful purchase and installation
- “Multiple reports of eSIMs showing full signal but providing zero data throughput”
- “Users describe recurring connection failures across different international travel destinations”
- Aggressive promotional push notifications persist even after users attempt to disable them in settings
- “Users report needing to mute notifications at the system level to stop marketing alerts”
- Application performance degradation and crashing behavior following the latest update
- “Users report significant input lag and application instability post-update”
- “Reports of the application failing to launch or crashing upon opening”