High confidence · Latest 100 of 3.8M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate app interface & convenience, but report extreme delivery delays and ineffective customer support.
Rating: 4.3
Reviews: 3.8M
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(3.8M)Current version
4.6/ 5
+0.4 vs overall
★★★★★★
(250.4K)Main signal post-update: app Interface & Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- App Interface & Convenience
- “App looks great and very intuitive”
- “The 'Pick-Up' option is a lifesaver for busy days.”
Complaint
Common complaints
- Extreme Delivery Delays
- “wait times are very consistently 2x their max estimate”
- “my order took 2hours already to make... 3hours total for a simple order.”
- Ineffective Customer Support
- “customer service is useless kapag may problema and concerns.”
- “They refused a refund, and have zero answers.”