Low confidence · Latest 61 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.

Frustrated

Recent user voice shows a frustrated sentiment. Users appreciate affordable pricing and quality of clearance items keep long-term shoppers engaged with the brand, but report technical failures during the checkout process prevent users from completing their intended online purchases.

Rating: 4.1

Reviews: 100

Confidence: low

How did the latest release land?

Overall
4.7/ 5
(510.9K)
Current version
4.8/ 5
+0.1 vs overall
(473.8K)
Main signal post-update: affordable pricing and quality of clearance items keep long-term shoppers engaged with the brand.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Rating over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Review themes

Praise

What users love

  • Affordable pricing and quality of clearance items keep long-term shoppers engaged with the brand
    • Users appreciate the value proposition of clearance merchandise
    • Long-term customers express satisfaction with the design and fabric quality
Complaint

Common complaints

  • Technical failures during the checkout process prevent users from completing their intended online purchases
    • Users report data errors when attempting to add items to the cart
    • Persistent issues with cart functionality and payment processing block transactions
Request

Most requested

  • Implementation of a dark mode interface to improve readability on bright mobile screens
    • Users find the current light text on bright backgrounds difficult to read

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Forever 21, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0