High confidence · Latest 60 of 171 total reviews analyzed · Based on 171 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate the email support team provides high-quality assistance for users experiencing technical issues with charging, but report charging sessions frequently fail to start or stop remotely via the mobile application interface.
Rating: 3.3
Reviews: 171
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(3.4K)Current version
3.3/ 5
-0.9 vs overall
★★★★★★
(8)Main signal post-update: charging sessions frequently fail to start or stop remotely via the mobile application interface.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- The email support team provides high-quality assistance for users experiencing technical issues with charging
- “Users highlight the responsiveness and quality of email-based customer support”
Complaint
Common complaints
- Charging sessions frequently fail to start or stop remotely via the mobile application interface
- “Users report being unable to end charging sessions through the app”
Request
Most requested
- Real-time charging data and station occupancy status are needed to improve session reliability
- “Users request live updates on charging power and current session progress”