Report updated Jun 24, 2026
Freshsales
For sales professionals and business teams requiring mobile access to CRM data and lead management tools.
Freshsales is a challenged business app that is free with in-app purchases. With a 4.3/5 rating from 2K reviews, it faces significant user friction. Users particularly appreciate clean interface design allows sales professionals to navigate between core functions with minimal friction, though frequent application instability and performance degradation prevent reliable access to critical sales data remains a common concern.
What is Freshsales?
Freshsales is a mobile CRM application for sales teams, providing lead management, telephony, and pipeline tracking on iOS and Android.
Users hire Freshsales to maintain a unified view of customer data and sales activities while working in the field, reducing the administrative burden of manual data entry.
Current Momentum
v3.87
- Ships general bug fixes.
- Maintains stable release cadence.
Active Nemesis
PalmAgent Dashboard
By PalmAgent Software
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Access and update customer data without internet.
AI-driven lead scoring and email drafting.
Built-in phone and chat capabilities.
How much does it cost?
- Free trial for 21 days
- Paid plans starting at $9/month
Freemium model anchored by a 21-day trial, targeting businesses seeking rapid ROI.
Who Built It?
FRESHWORKS TECHNOLOGIES PRIVATE
Providing AI-first IT and customer service software to help businesses manage support, sales, and internal operations.
Portfolio
8
Apps
What other apps does FRESHWORKS TECHNOLOGIES PRIVATE make?
Explore the full FRESHWORKS TECHNOLOGIES PRIVATE report
Portfolio breakdown, audience, momentum, and every app published by FRESHWORKS TECHNOLOGIES PRIVATE.
What do users think recently?
Low confidence · Latest 60 of 97 total reviews analyzed · Based on 97 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate clean interface design allows sales professionals to navigate between core functions with minimal friction, but report frequent application instability and performance degradation prevent reliable access to critical sales data.
What Users Love
What Frustrates Users
What Users Want
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Freshsales?
How's The Business Market?
Market outlook for this category
Available very soon
Which niche is Freshsales in?
to manage sales leads and customer relationships
Explore the full Crm Dashboards niche
Every app in this space — 2 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(2)
PalmAgent competes for the same mobile-first professional audience by providing specialized database and marketing tools that overlap with Freshsales' lead management use cases.
Differentiators
- Specialized focus on real estate and legal workflows provides deeper vertical-specific utility than Freshsales' generalist approach.
- Integrated marketing material distribution allows users to execute campaigns directly from the mobile dashboard interface.
Head to head
Freshsales should emphasize its superior scalability and pipeline automation to win over power users who have outgrown PalmAgent's niche feature set.
Salesforce is the dominant market leader in the CRM space with an massive, established user base and deep enterprise feature sets.
Contenders(3)
Bigin is a direct competitor specifically targeting the small business segment with a simplified, pipeline-centric design.
monday.com has successfully pivoted from project management into a flexible CRM solution with high user engagement.
HubSpot is a major competitor that excels in inbound marketing integration and user-friendly CRM design.
Same space(3)
Groupon Merchant competes for the attention of business owners managing customer transactions and promotional campaigns on the go.
Differentiators
- Direct voucher redemption and booking solutions provide immediate transactional value that Freshsales lacks for retail-focused merchants.
- High-volume user base creates a network effect that Freshsales cannot replicate for small business marketing campaigns.
ManageCasa overlaps with Freshsales by providing mobile-first relationship management, specifically targeting property management workflows.
Differentiators
- AI-powered resident support automates communication, reducing the manual outreach burden found in standard CRM platforms.
- Automated financial management features provide a comprehensive operational suite that goes beyond traditional sales pipeline tracking.
While focused on security operations, TrackTik competes for the same mobile-first workforce management budget and field-data collection use cases.
Differentiators
- ReportPro AI provides automated incident reporting that exceeds the manual data entry requirements of Freshsales.
- Command center integration offers real-time operational oversight that is more robust than standard CRM activity logs.
Compare Freshsales against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Freshsales
Strengths to defend, gaps to attack
Core Strengths
- Integrated telephony and chat consolidate communication tools into a single platform
- Offline mode ensures data continuity for field teams in low-connectivity environments
Critical Frictions
- 0.27-star rating gap between Android and iOS platforms
- Frequent app crashes and loading spinners reported in recent builds
Growth Levers
- Native business card scanning functionality could improve lead capture efficiency for field sales teams
Market Threats
- Vertical-specific competitors like PalmAgent provide specialized workflows that reduce the need for third-party marketing integrations
What are the next best moves?
Rebuild core contact-loading logic because performance instability is the top-cited churn risk → improve Android rating baseline
Performance instability and loading spinners are the #1 complaint theme in user reviews.
Trade-off: Pause the Freddy AI feature expansion to Q3 — stability has 3x the retention impact.
Ship native business card scanning because it is a top-requested feature for field sales → increase lead capture efficiency
Users explicitly identify the lack of business card scanning as a significant gap in mobile utility.
Trade-off: Deprioritize the tablet landscape orientation audit — card scanning drives more immediate user acquisition.
A counter-intuitive read
The app's broad feature set is its primary weakness: by trying to be a generalist CRM, it remains vulnerable to vertical-specific rivals that solve niche workflows more effectively.
Feature Gaps vs Competitors
- Business card scanning (available in specialized CRM tools but missing here)
- Tablet-optimized landscape orientation (available in competitor dashboards but missing here)
Key Takeaways
Freshsales holds a broad feature set that attracts SMBs, but persistent instability on Android threatens its mobile-first retention, so the team must prioritize performance hygiene over new feature development to stabilize the user base.
Where Is It Heading?
Declining
The mobile CRM market is consolidating around specialized, friction-free workflows, leaving generalist apps like Freshsales exposed to niche competitors. The current reliance on stability-focused updates suggests the team is in a defensive cycle, which will likely result in stagnant user growth until core performance issues are resolved.
Persistent performance regressions in the latest build (crashes, loading spinners) drive negative sentiment, which compounds the rating gap between Android and iOS.
Recent updates focused on stability rather than feature expansion, indicating a defensive posture to address technical debt.