Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.

Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.

E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations.

- Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon

Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience.

- Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes.

- Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere.

- Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.

We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements!

- The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience.

This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward!

- The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
 - Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it.

- The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
 - Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it.

- On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience.

- On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience.

- Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it!

We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it.

- The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.

- Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements

Bug fixes and enhancements

Bug fixes and enhancements

Bug fixes and enhancements

- Bug fixes and enhancements

Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.

- Bug fixes and performance improvements for a smoother experience.

- Freshservice for Intune is designed for Freshservice customers with Microsoft Intune enabled. This App is a revolutionary approach to service management that redefines user experience, offering the freedom to request and manage services seamlessly on the go. The app is designed with productivity at its core, delivering everything users need while ensuring unparalleled efficiency, collaboration, and customer satisfaction.

- Bug fixes and performance improvements for a smoother experience.