High confidence · Latest 62 of 102 total reviews analyzed · Based on 102 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple menu navigation and ordering flow provide a satisfying experience for regular boba drinkers, but report critical authentication failures prevent users from signing in or creating new accounts post-update and persistent application crashes and cart errors render the ordering process unusable for many customers.
Rating: 1.9
Reviews: 102
Confidence: high
How did the latest release land?
Overall
2.0/ 5
★★★★★
(174)Current version
1.9/ 5
-0.1 vs overall
★★★★★
(62)Main signal post-update: critical authentication failures prevent users from signing in or creating new accounts post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Simple menu navigation and ordering flow provide a satisfying experience for regular boba drinkers
- “Users enjoy the menu layout and general ordering process”
- “The app is described as easy to use for those craving specific drinks”
Complaint
Common complaints
- Critical authentication failures prevent users from signing in or creating new accounts post-update
- “Users report being stuck in loops or crashing during phone number verification”
- “Account creation and login screens fail to proceed after inputting credentials”
- Persistent application crashes and cart errors render the ordering process unusable for many customers
- “Items added to the cart disappear or show as empty during checkout”
- “The application consistently closes immediately upon launch or during payment attempts”
- Inaccurate store data and location services prevent users from placing orders at local branches
- “The app fails to display local stores or incorrectly redirects users to distant states”
- “Users cannot select their preferred location to view menus or place orders”
Request
Most requested
- Integration of modern payment methods like Apple Pay to replace manual card entry
- “Users request modern payment options to avoid manual credit card entry”