High confidence · Latest 100 of 110 total reviews analyzed · Based on 110 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate core administrative functions provide essential management capabilities for organization accounts from mobile devices, but report authentication errors prevent users from accessing their admin accounts after the latest update and limited feature set forces administrators to rely on web browsers for routine tasks.
Rating: 3.6
Reviews: 110
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(31.3K)Current version
1.8/ 5
-1.8 vs overall
★★★★★
(505)Main signal post-update: authentication errors prevent users from accessing their admin accounts after the latest update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core administrative functions provide essential management capabilities for organization accounts from mobile devices
- “Users appreciate the ability to manage users and security settings while away from a computer”
- “The app is described as a helpful tool for managing nonprofit directories and account security”
Complaint
Common complaints
- Authentication errors prevent users from accessing their admin accounts after the latest update
- “Users report being unable to sign in due to persistent account conflict errors”
- “The login flow frequently fails to recognize valid admin credentials on mobile devices”
- Limited feature set forces administrators to rely on web browsers for routine tasks
- “The app lacks parity with the web console for billing and advanced configuration”
- “Users express frustration that the mobile experience is restricted to basic password resets”
Request
Most requested
- Full parity with the web-based admin console to enable comprehensive mobile management
- “Users request the addition of billing management and advanced configuration features”
- “Administrators ask for the ability to perform all web-based tasks within the mobile interface”