High confidence · Latest 100 of 203 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate competitive monthly pricing plans offer significant savings compared to traditional major carrier contracts, but report incompetent customer support interactions fail to resolve technical issues or billing disputes.
Rating: 4.3
Reviews: 203
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(77.7K)Current version
4.4/ 5
+0.2 vs overall
★★★★★★
(20.1K)Main signal post-update: competitive monthly pricing plans offer significant savings compared to traditional major carrier contracts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Competitive monthly pricing plans offer significant savings compared to traditional major carrier contracts
- “Users highlight lower monthly costs versus previous providers like Verizon”
- “The unlimited data plan is cited as a cost-effective alternative for heavy users”
Complaint
Common complaints
- Incompetent customer support interactions fail to resolve technical issues or billing disputes
- “Users report repetitive, unhelpful scripts and inability to escalate technical problems to qualified staff”
- “Long wait times and rude interactions are frequently cited as reasons for churn”
Request
Most requested
- Transparent and functional call blocking features to prevent spam and unwanted voicemails
- “Users request the ability to fully block callers from leaving voicemails or transcripts”