Gopuff - Grocery Delivery user reviews, decoded
High confidence · Latest 120 of 2.3K total reviews analyzed
Recent user voice shows a mixed sentiment. Users appreciate fast delivery service provides a reliable solution for users needing essential items without leaving home and wide product variety including snacks and household goods makes the app a convenient one-stop shop, but report automated account flagging and opaque support responses leave users locked out without clear justification.
Rating: 4.8
Reviews: 2.3K
Confidence: high
The latest update introduced stability enhancements, but user reports of tracking bugs and spoiled food persist, indicating that the release did not address the primary operational complaints.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Fast delivery service provides a reliable solution for users needing essential items without leaving home
- Wide product variety including snacks and household goods makes the app a convenient one-stop shop
- Membership program offers value for frequent users through consistent savings on delivery fees and items
Common complaints
- Automated account flagging and opaque support responses leave users locked out without clear justification
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 2,318 reviews. Updated regularly.