High confidence · Latest 65 of 102 total reviews analyzed · Based on 102 reviews. Signal may be noisy.
Excited
Recent user voice shows a excited sentiment. Users appreciate comprehensive crm feature set enables small business owners to manage entire operations from mobile devices and responsive customer support team provides helpful guidance and rapid resolution for technical inquiries, but report frequent application crashes and performance instability disrupt critical field work for service technicians and aggressive background location tracking persists even when permissions are restricted by the user.
Rating: 4.1
Reviews: 102
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(402)Current version
3.9/ 5
-0.3 vs overall
★★★★★
(25)Main signal post-update: frequent application crashes and performance instability disrupt critical field work for service technicians.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Comprehensive CRM feature set enables small business owners to manage entire operations from mobile devices
- “Users report running entire pest control businesses solely through the mobile interface”
- “The ability to handle invoicing and scheduling on the go is a primary value driver”
- Responsive customer support team provides helpful guidance and rapid resolution for technical inquiries
- “Support staff are frequently cited for providing assistance even outside of standard business hours”
- “Users appreciate the direct communication and willingness to address specific feature questions”
Complaint
Common complaints
- Frequent application crashes and performance instability disrupt critical field work for service technicians
- “Technicians report needing to uninstall and reinstall the application multiple times per week”
- “Freezing and loading errors during note entry cause significant time loss in the field”
- Aggressive background location tracking persists even when permissions are restricted by the user
- “Users express frustration regarding battery drain and privacy concerns from constant location monitoring”
- “Reports indicate the app continues to track movement despite explicit denial of location access”
Request
Most requested
- Dark mode interface option to reduce eye strain during extended use in bright outdoor conditions
- “Users request a dark theme to improve visibility and comfort when working in direct sunlight”