gov.br user reviews, decoded
High confidence · Latest 120 of 2K total reviews analyzed
Fresh user feedback skews upset. Users appreciate the application provides a centralized and efficient digital service hub for citizens when the system functions correctly, but report facial recognition failure during authentication prevents users from accessing essential government services and documents.
Rating: 4.8
Reviews: 2K
Confidence: high
While the latest update introduced improvements to facial recognition and second-factor recovery, post-update reviews indicate these issues remain largely unresolved for the majority of users.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The application provides a centralized and efficient digital service hub for citizens when the system functions correctly
Common complaints
- Facial recognition failure during authentication prevents users from accessing essential government services and documents
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 1,991 reviews. Updated regularly.