Low confidence · 56 reviews analyzed · Based on 56 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate simple and clean interface design facilitates general banking tasks for casual users, but report persistent connection errors and login failures disrupt access to banking services and ui regressions and accessibility failures hinder usability following the latest update.
Rating: 1.7
Reviews: 56
Confidence: low
Post-update reviews indicate that the latest release failed to resolve persistent login and connection errors, while introducing new UI display glitches.
How did the latest release land?
Overall
2.8/ 5
★★★★★
(3.2K)Current version
1.7/ 5
-1.1 vs overall
★★★★★★
(6)Main signal post-update: persistent connection errors and login failures disrupt access to banking services.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple and clean interface design facilitates general banking tasks for casual users
- “Users describe the app as a clean and simple tool for daily banking”
- “The interface is noted as easier to navigate than the web-based alternative”
Complaint
Common complaints
- Persistent connection errors and login failures disrupt access to banking services
- “Users report frequent no internet connection errors preventing account access”
- “The app requires repeated uninstalls and reinstalls to resolve login loops”
- UI regressions and accessibility failures hinder usability following the latest update
- “Account balance numbers are cut off due to display glitches”
- “Increased font sizes cause text to overwrite and break layout responsiveness”
- Inconsistent payment verification and payee management features create significant transaction friction
- “Online shopping is blocked by missing payment verification codes”
- “Users struggle to save or edit payees within the current build”
Request
Most requested
- Modern authentication methods like app-based PINs are requested to replace password requirements
- “Users find the current password-based login process tiresome and inconvenient”
- Expanded in-app functionality for updating personal details and managing transfers
- “Users request the ability to update account details directly within the app”