High confidence · Latest 100 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate core messaging functionality provides a reliable and fast communication experience for daily social interaction, but report verification code delivery failures prevent new user onboarding and account recovery after the latest update.
Rating: 3.9
Reviews: 149
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(16.9M)Current version
4.5/ 5
+0.6 vs overall
★★★★★★
(7.3K)Main signal post-update: core messaging functionality provides a reliable and fast communication experience for daily social interaction.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core messaging functionality provides a reliable and fast communication experience for daily social interaction
- “Users frequently describe the app as fast and convenient for daily messaging”
- “The interface is noted for being easy to navigate for routine communication”
Complaint
Common complaints
- Verification code delivery failures prevent new user onboarding and account recovery after the latest update
- “Multiple reports of missing SMS or voice call verification codes”
- “Users are unable to sign in or create accounts due to code delivery issues”
Request
Most requested
- Improved account recovery and unbanning processes for users flagged incorrectly by automated security systems
- “Users request clear paths to resolve account bans or number verification issues”
- “Requests for responsive support channels to address account access problems”