Grubhub: Food Delivery user reviews, decoded
High confidence · Latest 120 of 4.7K total reviews analyzed
Fresh user feedback skews upset. Users appreciate convenient delivery service provides a reliable way for housebound individuals to access meals without leaving home, but report frequent order cancellations and extreme delivery delays leave customers without food for hours after ordering.
Rating: 4.7
Reviews: 4.7K
Confidence: high
The latest update failed to address core delivery reliability issues and introduced a controversial UI change by removing dark mode, which remains a top complaint in post-update reviews.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenient delivery service provides a reliable way for housebound individuals to access meals without leaving home
Common complaints
- Frequent order cancellations and extreme delivery delays leave customers without food for hours after ordering
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 4,708 reviews. Updated regularly.