HelpDesk Viewer by IDrive Incorporated is a remote support tool that enables technicians to connect to and troubleshoot customer mobile devices or computers from an iOS device. It facilitates real-time technical resolution through integrated chat, file transfers, and centralized query management.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For IT support professionals and help desk technicians requiring mobile access to remote client systems.
What does it look like?
Key features
Allows technicians to connect to and control customer mobile devices or computers directly from an iOS device.
Provides a text-based communication channel to discuss and clarify technical issues with customers during active sessions.
Enables the bidirectional transfer of files between the technician's mobile device and the remote computer.
Centralizes customer queries and access logs to streamline client requirement management.
How much does it cost?
Velocity
Active developmentShow more...
5 versions in history. Development pace: active.
Who built it?
IDrive Incorporated
9 apps tracked · Productivity
IDrive Online Backup
RemotePC Remote Desktop
HelpDesk Host
IBackup
IDrive Photo Backup
RemotePC Meeting
IDrive360
IDrive® CRMUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for HelpDesk Viewer
How's the Productivity market?
The rivals identified
The Analyst's Read
Key takeaways for HelpDesk Viewer
Where is it heading?
Bottom line
While the app offers essential remote support functionality, users report significant usability friction regarding the scheduling interface and mobile-web compatibility.
Report last updated