HIG Patient is a medical utility app for Hunter Imaging Group patients to access radiology reports and images on iOS and Android.
The App DNA
What makes this app unique?
The platform removes the need for physical storage of medical records, though current authentication failures prevent users from realizing this value.
For Patients of Hunter Imaging Group requiring access to radiology scans and reports.
What does it look like?
Key features
View radiology images and reports directly within the app after scan completion.
Share scan results with family, friends, or medical professionals via the app interface.
Submit requests for new imaging appointments through the mobile interface.
How much does it cost?
The app functions as a free utility for existing patients with no direct consumer monetization.
Velocity
Dormant developmentopaqueShow more...
Development has ceased, with no new feature builds or updates released in over 675 days. The app remains in a zombie state, as the last update occurred nearly two years ago on Android and over four years ago on iOS. No recent activity suggests ongoing maintenance or support for the platform.
Who built it?
Sonic Healthcare
5 apps tracked · Medical
CAS Patient
IRG Patient
Sonic Dx
Artisan Aesthetic ClinicsUser Sentiment
What do users think recently?
Review voice lately leans frustrated. Users appreciate accessing medical records and imaging reports digitally saves time and physical storage space for patients and receiving personal health results quickly via the mobile interface improves the overall patient experience.
How are ratings & reviews evolving?
What users say, by theme
- Accessing medical records and imaging reports digitally saves time and physical storage space for patients
- Receiving personal health results quickly via the mobile interface improves the overall patient experience
- Persistent authentication failures prevent users from signing in or registering for their medical accounts
20 of 20 recent reviews analyzed · moderate confidence · Frustrated overall
Read the full review analysisUnlock 1 more frustration theme, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for HIG Patient
How's the Medical market?
HIG Patient operates as a closed-loop utility for Hunter Imaging Group patients, with no public chart presence or competitive scaling.
Read the market outlookThe rivals identified
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Access the full report for freeThe Analyst's Read
Key takeaways for HIG Patient
Where is it heading?
The outlook for HIG Patient is declining as the platform remains in a state of technical neglect. Without a commitment to address fundamental authentication barriers, the app will continue to drive patients toward traditional, high-cost phone support channels.
- The 675-day update gap confirms the platform is in maintenance mode, which leaves critical authentication bugs unaddressed and erodes patient trust.
- Persistent login failures force patients to rely on phone support, effectively nullifying the app's value as a digital-first medical portal.
The SWOT
- Centralized digital repository for medical imaging records
- Direct integration with provider-side radiology workflows
- Fixing registration flows would resolve primary user frustration
- Adding push notifications for report availability would increase utility
Next best moves
Audit authentication and registration flows because users report persistent sign-in failures → restore core access
+ 1 more prioritized moveThe counter-intuitive read
The app's lack of updates is not a…
Read the full takeSince the last report: The platform's strategic direction has shifted from attempting to fix broken features to recommending the sunsetting of the appointment request system. This pivot acknowledges that the 675-day update gap has rendered the digital portal a liability rather than an asset.
Bottom line
HIG Patient is currently a technical liability that fails to serve its core purpose of digital record access. Restoring basic authentication is the only way to prevent further brand damage and patient churn to traditional phone support.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] Play Store listing, source
Report last updated