High confidence · 78 reviews analyzed · Based on 78 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate occasional positive feedback highlights efficient project completion and transparent design coordination for specific home interior projects, but report aggressive booking fee retention policies prevent refunds even when projects are canceled before any actual work begins and significant project delays and poor communication from design teams lead to extended timelines beyond initial promises.
Rating: 3.0
Reviews: 78
Confidence: high
How did the latest release land?
Overall
3.0/ 5
★★★★★
(2)Current version
3.0/ 5
0.0 vs overall
★★★★★
(2)Main signal post-update: occasional positive feedback highlights efficient project completion and transparent design coordination for specific home interior projects.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Occasional positive feedback highlights efficient project completion and transparent design coordination for specific home interior projects
- “Some users report successful project delivery within budget and timeline”
- “Specific design team members are credited for responsive communication during the planning phase”
Complaint
Common complaints
- Aggressive booking fee retention policies prevent refunds even when projects are canceled before any actual work begins
- “Users report being unable to recover initial booking amounts after cancellation”
- “Customers describe being forced to purchase unwanted goods to avoid losing their entire deposit”
- Significant project delays and poor communication from design teams lead to extended timelines beyond initial promises
- “Multiple reports of projects remaining incomplete for several months past the promised handover date”
- “Lack of coordination between sales, design, and on-site execution teams causes constant frustration”