HotelDO is a B2B travel booking platform by Despegar.com, serving travel agents in 19+ countries with a focus on Latin America. It provides net and commissionable rates for 1.5M+ accommodations and 250 airlines, emphasizing immediate confirmation and flexible payment methods like multiple card combinations. While a leader in the wholesale space, its mobile presence is nascent, with recent launches on iOS and Android aimed at transitioning professional users from web to mobile.
Product velocity
Dormant
Daily rank 🇺🇸
—
Travel
Sentiment
5.0
9 reviews
Nemesis
Civitatis: Fill your trip!
The App DNA
What makes this app unique?
For Travel agents and tourism professionals in Latin America looking for a centralized, efficient platform to manage bookings for their clients.
What does it look like?
Key features
Dedicated booking engine for travel agencies with net and commissionable rates
Supports multiple cards, bank transfers, and 'book now, pay later' options
Real-time availability and instant booking confirmation for travel services
How much does it cost?
Monetization is transaction-based via net/commissionable rates; the app functions as a B2B utility for existing Despegar partners.
Velocity
Dormant developmentperformanceShow more...
The app has not received a documented major feature update in over 12 months. With only two minor updates recorded since February 2025 and no release notes provided to indicate feature development, the app appears to be in maintenance mode. Development momentum is currently stagnant.
Who built it?
Despegar.com
5 apps tracked · Travel
Despegar: Vuelos y Hoteles
My Holidays
Viajes Falabella
Best Day: Packages and HotelsUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for HotelDO
How's the Travel market?
The rivals identified
By CIVITATIS TOURS S.L.
Civitatis is the most direct regional threat, specializing in the same Spanish-speaking and Latin American markets where HotelDO holds its B2B stronghold.
- Focuses on a 'curated' selection of tours in Spanish, contrasting with HotelDO's broader, uncurated wholesale inventory.
- B2C-first mobile UX designed for end-travelers, providing a friction-free alternative for agents who find B2B platforms too complex.
- Strong regional brand recognition in LatAm that competes for the same local operator inventory used by HotelDO.
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for HotelDO
Where is it heading?
- v1.3.0 update in April 2025 indicates active maintenance and performance focus.
- Mobile launch is recent (late 2024), suggesting a long-term transition strategy from web to app.
The SWOT
- Backed by Despegar's 25+ years of regional experience
- Massive inventory (1.5M+ accommodations, 250 airlines)
- B2B-specific payment flexibility (multiple cards)
- Immediate confirmation for wholesale rates
- Develop exclusive B2B inventory to compete with GetYourGuide Originals
- Incentivize web-to-mobile migration for the existing agent base
- Integrate traveler reviews to assist agents in sales conversion
Next best moves
Implement a 'Review Integration' feature for agents.
+ 2 more prioritized movesFeature gaps
Social proof and traveler reviews (available in Viator) +2
Bottom line
HotelDO is a powerful wholesale utility with a massive inventory advantage, but it risks losing ground to B2C-native apps like Civitatis that offer better mobile experiences. To win, the PM must bridge the gap between 'wholesale utility' and 'sales tool' by adding social proof and improving mobile engagement.
Unlock 3 critical frictions, 3 market threats, 2 more prioritized moves and the analyst’s take.
Access the full report for freeFAQ
Can I use HotelDO as an individual traveler?
How does HotelDO compare to Civitatis for LatAm tours?
Does HotelDO allow payment with multiple credit cards?
What is a good alternative for agents who need 'Pay Later' options?
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