High confidence · Latest 100 of 583.7K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of booking and last-minute value, but report rigid refund policy and price deception.
Rating: 4.9
Reviews: 583.7K
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(583.7K)Current version
4.9/ 5
0.0 vs overall
★★★★★
(583.7K)Main signal post-update: ease of Booking.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Booking
- “Easiest interface for quick booking”
- “3 taps and a swipe to book in under 60 seconds”
- Last-Minute Value
- “Never worry about finding a place to stay at a reasonable price”
- “Awesome tool when I’m too busy moving and shaking to plan a stay”
Complaint
Common complaints
- Rigid Refund Policy
- “Absolutely refuses to do refunds, no matter the circumstance”
- “They actively try to not refund you anything no matter the safety hazards”
- Price Deception
- “At hotel was assessed a $30 'Urban Experience Fee'. How claim 'all fees included'?”
- “The bait and switch is getting annoying”