High confidence · 60 reviews analyzed · Based on 60 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple setup process for new hardware provides a positive initial experience for some users, but report application fails to launch or hangs on a loading screen following the latest update and mandatory account creation requirements prevent basic hardware functionality like scanning or printing documents.
Rating: 4.1
Reviews: 60
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple setup process for new hardware provides a positive initial experience for some users
- “Users mention the initial configuration of printers is straightforward”
- “Some report a quick and easy setup experience compared to other products”
Complaint
Common complaints
- Application fails to launch or hangs on a loading screen following the latest update
- “Multiple reports of the app getting stuck on a spinning loading animation”
- “Users describe a blank white screen upon attempting to open the application”
- Mandatory account creation requirements prevent basic hardware functionality like scanning or printing documents
- “Users express frustration at being forced to create an account for legacy hardware”
- “The requirement to log in is cited as a barrier to using local scanning features”
Request
Most requested
- Offline or guest access mode to allow hardware usage without mandatory account registration
- “Users request the ability to scan and print without providing personal data”
- “Feedback suggests a preference for local-only control over hardware”