High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple setup process for new hardware remains a highlight for some users, but report application fails to launch or hangs on a loading screen post-update and mandatory account creation and data sharing requirements frustrate long-term users.
Rating: 4.1
Reviews: 99
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple setup process for new hardware remains a highlight for some users
- “Users mention the initial configuration of printers was straightforward”
- “Some report a positive experience with the ease of connecting their devices”
Complaint
Common complaints
- Application fails to launch or hangs on a loading screen post-update
- “Users report the app stays stuck on a spinning loading animation”
- “Frequent mentions of the app showing only a blank white screen upon opening”
- Mandatory account creation and data sharing requirements frustrate long-term users
- “Users express dissatisfaction with being forced to register an account for basic scanning”
- “Concerns regarding personal data privacy and the necessity of logging in to use hardware”
Request
Most requested
- Offline or guest mode access to allow scanning without mandatory account registration
- “Users request the ability to use hardware features without creating an account”
- “Desire for a local-only mode to avoid data sharing and login requirements”