High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple setup process for new hardware remains a highlight for some users, but report persistent application launch failures post-update leave users staring at a loading screen and mandatory account creation requirements frustrate users who prefer local or guest access.
Rating: 4.1
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(893K)Current version
3.2/ 5
-0.9 vs overall
★★★★★
(81)Main signal post-update: persistent application launch failures post-update leave users staring at a loading screen.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple setup process for new hardware remains a highlight for some users
- “Users mention the initial configuration of new printers is straightforward”
- “Positive feedback regarding the ease of getting started with new devices”
Complaint
Common complaints
- Persistent application launch failures post-update leave users staring at a loading screen
- “Multiple reports of the app failing to open and showing only a spinning icon”
- “Users state the app is unusable because it never progresses past the initial load”
- Mandatory account creation requirements frustrate users who prefer local or guest access
- “Users express anger at being forced to create an account for basic scanning tasks”
- “Privacy concerns regarding data collection and account requirements for legacy hardware”
Request
Most requested
- Guest access mode requested to allow printing and scanning without mandatory account registration
- “Users explicitly ask for the ability to use the app without logging in”
- “Requests for a simplified workflow that does not require personal data sharing”