The latest update delivered a 0.44 star rating improvement by the second week, yet momentum is weakening due to critical technical regressions. While users appreciate the new transaction flow, frequent launch crashes and identity verification failures are driving high-frequency negative sentiment. The overall impact remains negative as stability issues offset the gains from new feature additions.

We’ve been working hard to improve the HSBC HK App. Update now to:
•	Open an HSBC Money Safe account and lock your money away from fraudsters.
•	Use Future Planner to forecast your retirement needs, highlight any shortfall, and get tailored next steps.

If you need any help, chat with us 24/7 in the app.