High confidence · Latest 65 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate efficient delivery speed and careful handling of food items satisfy customers during peak hours, but report systemic failure to provide refunds or compensation for incorrect and missing order items.
Rating: 4.3
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(513.9K)Current version
4.4/ 5
+0.1 vs overall
★★★★★★
(177.7K)Main signal post-update: efficient delivery speed and careful handling of food items satisfy customers during peak hours.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch9 releases in range
Review themes
Praise
What users love
- Efficient delivery speed and careful handling of food items satisfy customers during peak hours
- “Users report receiving orders on time with proper handling”
Complaint
Common complaints
- Systemic failure to provide refunds or compensation for incorrect and missing order items
- “Customers report receiving incomplete or wrong orders without receiving promised financial restitution”
Request
Most requested
- Integration of digital wallet payment methods to improve the checkout experience for users
- “Users specifically request the addition of Samsung Pay”