Low confidence · 51 reviews analyzed · Based on 51 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate anonymous specialist access provides a safe space for mental health and emotional support needs, but report authentication failures prevent new users from completing the sign up process via phone verification.
Rating: 4.1
Reviews: 51
Confidence: low
How did the latest release land?
Overall
3.7/ 5
★★★★★★
(142)Current version
4.5/ 5
+0.8 vs overall
★★★★★★
(2)Main signal post-update: anonymous specialist access provides a safe space for mental health and emotional support needs.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Anonymous specialist access provides a safe space for mental health and emotional support needs
- “Users value the ability to consult specialists anonymously for psychological safety”
- “The app is viewed as a helpful resource for personal safety and emotional well-being”
Complaint
Common complaints
- Authentication failures prevent new users from completing the sign up process via phone verification
- “Multiple reports of users failing to receive the required one time password”
- “International users note the lack of support for specific country codes during registration”
Request
Most requested
- Single click emergency alert functionality is required to improve response time during critical incidents
- “Users request a simplified alert mechanism to avoid multi step processes in emergencies”
- “Widget support is requested to provide faster access to safety triggers”