High confidence · Latest 100 of 2.6M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate high lifetime savings and ease of use, but report maintenance and inactivity fees and withdrawal difficulties.
Rating: 4.7
Reviews: 2.6M
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(2.6M)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(1.9M)Main signal post-update: high Lifetime Savings.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High Lifetime Savings
- “I’ve had Ibotta over 5 years . I’ve gotten back over $500.”
- “I’ve been using Ibotta for years and I save hundreds of dollars each year.”
- Ease of Use
- “Ibotta app is very easy to use and very helpful no issues at all”
- “Simple platform, some glitches but customer service has always come through”
Complaint
Common complaints
- Maintenance and Inactivity Fees
- “they will funnel it away randomly as a 'fee'. this is how they stole over $300 from me.”
- “Ibotta charges a $4 fee every month!! It’s ridiculously difficult to earn points in the 1st place only for them to take it back.”
- Withdrawal Difficulties
- “You must reach $20 to withdraw your money. However, if your earnings sit on your account for too long they charge you money.”
- “It's impossible to cash out your earnings. I tried multiple times and it always gave an error message”