Low confidence · Latest 66 of 102 total reviews analyzed · Based on 102 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate immediate malware detection alerts provide users with a sense of security during daily mobile usage, but report frequent application crashes and freezing behavior prevent users from accessing critical identity and credit monitoring features and inconsistent biometric authentication and password management force users to manually re-enter credentials during every session.
Rating: 2.7
Reviews: 102
Confidence: low
How did the latest release land?
Overall
2.8/ 5
★★★★★
(870)Current version
2.9/ 5
+0.2 vs overall
★★★★★
(496)Main signal post-update: immediate malware detection alerts provide users with a sense of security during daily mobile usage.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Immediate malware detection alerts provide users with a sense of security during daily mobile usage
- “Users report the app successfully identifies and alerts them to potential malware threats on their devices”
Complaint
Common complaints
- Frequent application crashes and freezing behavior prevent users from accessing critical identity and credit monitoring features
- “Users report the app consistently crashes or freezes upon login or when attempting to view alerts”
- “Post-update feedback indicates the app closes unexpectedly or enters a loop when specific features like VPN are enabled”
- Inconsistent biometric authentication and password management force users to manually re-enter credentials during every session
- “Users report the app fails to retain biometric settings and requires repeated manual logins”
- “The login process is described as cumbersome and prone to errors when using password managers”
- Ineffective customer support and difficult cancellation procedures create significant friction for users attempting to resolve account issues
- “Users describe long hold times and a lack of follow-up from support representatives”
- “The cancellation process is frequently cited as broken or intentionally obstructive”
Request
Most requested
- Simplified account management and document scanning features would reduce the burden of initial profile setup
- “Users suggest adding OCR scanning for identification documents to make the onboarding process less daunting”