High confidence · Latest 100 of 154 total reviews analyzed · Based on 154 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate high quality video and audio performance during international calls keeps families connected daily, but report delayed international money transfers and unresponsive customer support create significant financial anxiety for users.
Rating: 4.3
Reviews: 154
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(1.3M)Current version
4.3/ 5
+0.1 vs overall
★★★★★★
(51.9K)Main signal post-update: high quality video and audio performance during international calls keeps families connected daily.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High quality video and audio performance during international calls keeps families connected daily
- “Users frequently mention clear video and audio quality”
- “The app is described as a reliable tool for daily communication with family members”
Complaint
Common complaints
- Delayed international money transfers and unresponsive customer support create significant financial anxiety for users
- “Multiple reports of transfers taking days to process despite advertised speeds”
- “Users express frustration with the lack of helpful responses from support channels”
Request
Most requested
- Implementation of a clear account deletion option to improve user privacy and data control
- “Users express frustration over the inability to remove their accounts”
- “The lack of a self-service deletion path is viewed as a barrier to privacy”