Infor CRM Mobile is a companion application for Infor CloudSuite CRM users on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
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Business
Sentiment
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Nemesis
Kickserv Field Service
The App DNA
What makes this app unique?
It enables field sales teams to manage customer data and activities on the go, ensuring enterprise CRM continuity outside the office.
For Field sales teams and account managers at organizations using Infor CloudSuite CRM.
What does it look like?
Key features
View, edit, and store activities, accounts, and contacts directly within the mobile interface
Capture meeting notes using keypad or voice input
Place calls directly from the app and log outcomes automatically
How much does it cost?
The app functions as a free companion tool for existing enterprise cloud subscribers, serving as a retention mechanism for the broader CRM platform.
Velocity
Maintenance developmentperformanceUX improvementsShow more...
The app has been effectively dormant for over 15 months, with the most recent releases occurring in February 2025 after a significant gap. The development trend is stagnant, as the latest releases consist solely of minor bug fixes and UI adjustments. There is no evidence of active feature development or live operations. The publisher is currently maintaining the app in a state of minimal support.
Who built it?
User Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Infor CRM Mobile
How's the Business market?
Infor CRM Mobile operates as a closed-loop enterprise companion, lacking public store ratings due to its restricted multi-tenant subscription requirement. This positioning prioritizes retention of existing enterprise accounts over new user acquisition.
Read the market outlookThe rivals identified
By Kickserv, Inc.
Kickserv competes directly by targeting the mobile-first field service professional, overlapping with Infor's goal of enabling on-the-go CRM management for service-oriented roles.
- Offers native digital signature capture, a critical requirement for field service contracts that Infor lacks.
- Provides specialized field service scheduling workflows that are more intuitive than Infor's general CRM activity management.
- Integrates directly with QuickBooks, streamlining the financial workflow for small-to-medium field service business owners.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Infor CRM Mobile
Where is it heading?
Users report: The CRM market is shifting toward automated data capture and vertical-specific workflows, leaving general-purpose mobile companions like Infor exposed. The PM must transition from manual input to AI-assisted logging to maintain relevance against specialized competitors.
- AI-native entrants like Chorus AI automate team memory, which renders manual note-taking obsolete and increases churn risk for field sales users.
- The app maintains a stable enterprise-grade architecture, but the lack of field-service specific features limits its growth within the technician segment.
The SWOT
- Enterprise-grade multi-tenant cloud architecture scales for complex organizational needs
- Native dialer integration automates activity logging for field sales
- Integrate AI-driven note summarization to reduce manual input friction
- Add specialized field-service workflows to capture the technician segment
Next best moves
Ship AI-driven note summarization because manual input is the top friction point → reduce churn to AI-native entrants.
+ 1 more prioritized moveThe counter-intuitive read
The app's lack of public ratings is a strategic asset…
Read the full takeFeature gaps
Digital signature capture (available in Kickserv but missing here) +1
Since the last report: The intelligence report shifts focus from general CRM feature gaps to specific field-service and AI-automation requirements, reflecting increased pressure from vertical-specific competitors.
Bottom line
Infor CRM Mobile provides a stable enterprise data bridge but lacks the automation required to compete with modern AI-native tools, so the PM should prioritize AI-driven note capture to prevent churn to automated rivals.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeReport last updated