Report updated May 15, 2026
Infor CRM Mobile
For field sales teams and account managers at organizations using Infor CloudSuite CRM.
Infor CRM Mobile is an established business app that is available.
What is Infor CRM Mobile?
Infor CRM Mobile is a companion application for Infor CloudSuite CRM users on iOS and Android.
It enables field sales teams to manage customer data and activities on the go, ensuring enterprise CRM continuity outside the office.
Current Momentum
v2025.02 · 15mo ago
Maintenance- Maintained enterprise-grade cloud architecture stability.
- Ships regular updates for platform compatibility.
Active Nemesis
Kickserv Field Service
By Kickserv
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Gathering signals...
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
View, edit, and store activities, accounts, and contacts directly within the mobile interface
Capture meeting notes using keypad or voice input
Place calls directly from the app and log outcomes automatically
How much does it cost?
- Requires active multi-tenant Infor CRM CE subscription
The app functions as a free companion tool for existing enterprise cloud subscribers, serving as a retention mechanism for the broader CRM platform.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Infor Global Solutions make?
What do users think recently?
Analysis in progress, available soon
What is the competitive landscape for Infor CRM Mobile?
Where is it available?
Localized markets (1)
How's The Business Market?
Market outlook for this category
Available very soon
Which niche is Infor CRM Mobile in?
to manage customer relationships and sales activities
Explore the full Task Management Companions niche
Every app in this space — 11 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(1)
Kickserv competes directly by targeting the mobile workforce segment, specifically focusing on field-based CRM tasks that overlap with Infor’s mobile activity management.
Differentiators
- Offers native digital signature capture, a critical requirement for field service contracts that Infor lacks.
- Provides specialized field service scheduling workflows that are more intuitive than Infor's general CRM activity management.
- Integrates directly with QuickBooks, streamlining the financial workflow for small-to-medium field service business owners.
Head to head
Infor should prioritize adding specialized field-service modules like document signing to prevent churn to vertical-specific competitors.
Contenders(4)
Pyramid Phone Edition serves as a mobile extension for operational and administrative tracking, mirroring Infor's goal of providing on-the-go CRM access.
Case Manager competes by offering a structured environment for client data and billing, overlapping with Infor's contact and activity management.
Differentiators
- Provides secure PIN access, offering a layer of data protection specifically requested by sensitive client-facing industries.
- Includes integrated billing and cost tracking modules that are more specialized than Infor's general CRM features.
ProspectBoss targets the sales-heavy CRM user base, focusing on communication and lead management features similar to Infor's sales-driven mobile modules.
Smokeball competes for the professional services market, offering automated legal workflows that challenge Infor's productivity-focused CRM features.
Differentiators
- Features automated time tracking that removes manual entry friction for billable professionals in legal roles.
- Includes an AI-driven matter assistant that provides context-aware support, far exceeding Infor's standard activity logging.
Same space(3)
SyncCal competes on the utility of cross-platform scheduling, which is a core requirement for Infor CRM mobile users.
This app occupies the calendar utility space, competing for the same mobile screen real estate as Infor's activity-tracking features.
It shares the productivity category by focusing on shared scheduling and group coordination, which mirrors Infor's collaborative CRM features.
Compare Infor CRM Mobile against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Infor CRM Mobile
Strengths to defend, gaps to attack
Core Strengths
- Enterprise-grade multi-tenant cloud architecture scales for complex organizational needs
- Native dialer integration automates activity logging for field sales
Critical Frictions
- Manual input requirements create friction for mobile users
- Lacks specialized field-service modules like digital signature capture
Growth Levers
- Integrate AI-driven note summarization to reduce manual input friction
- Add specialized field-service workflows to capture the technician segment
Market Threats
- Chorus AI agents automate team memory, rendering manual note-taking obsolete
- Kickserv's vertical-specific feature set drains the field-service user base
What are the next best moves?
Ship AI-driven note summarization because manual input is the top friction point → reduce churn to AI-native entrants.
Competitors like Chorus AI are automating team memory, making manual note-taking a competitive disadvantage.
Trade-off: Pause the UI refresh for the contact list — AI automation has higher retention impact.
Add digital signature capture because it is a critical requirement for field service contracts → prevent churn to Kickserv.
Kickserv's ability to capture signatures is a primary differentiator that pulls field-service users away from Infor.
Trade-off: Deprioritize the general calendar sync update — signature capture is a direct revenue-retention lever.
A counter-intuitive read
The app's lack of public ratings is a strategic asset, as it insulates the enterprise-grade tool from consumer-market volatility and allows the team to focus on B2B retention over vanity metrics.
Feature Gaps vs Competitors
- Digital signature capture (available in Kickserv but missing here)
- Automated time tracking (available in Smokeball but missing here)
Key Takeaways
Infor CRM Mobile provides a stable enterprise data bridge but lacks the automation required to compete with modern AI-native tools, so the PM should prioritize AI-driven note capture to prevent churn to automated rivals.
Where Is It Heading?
Stable
The CRM market is shifting toward automated data capture and vertical-specific workflows, leaving general-purpose mobile companions like Infor exposed. The PM must transition from manual input to AI-assisted logging to maintain relevance against specialized competitors.
AI-native entrants like Chorus AI automate team memory, which renders manual note-taking obsolete and increases churn risk for field sales users.
The app maintains a stable enterprise-grade architecture, but the lack of field-service specific features limits its growth within the technician segment.