High confidence · Latest 61 of 71 total reviews analyzed · Based on 71 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate in-store associates provide helpful service and knowledgeable assistance during jewelry and clothing purchases and frequent sales and reward coupons offer significant value for budget-conscious shoppers, but report technical glitches and navigation failures within the app disrupt the browsing and shopping experience and restrictive return policies and high shipping costs for online orders frustrate remote customers.
Rating: 4.7
Reviews: 71
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- In-store associates provide helpful service and knowledgeable assistance during jewelry and clothing purchases
- “Customers report positive experiences with staff in jewelry and salon departments”
- “Helpful store associates are cited as a reason for successful shopping trips”
- Frequent sales and reward coupons offer significant value for budget-conscious shoppers
- “Users appreciate the ability to stack coupons and rewards for lower prices”
- “The rewards program is described as a strong incentive for repeat shopping”
Common complaints
- Technical glitches and navigation failures within the app disrupt the browsing and shopping experience
- “Users report the app frequently crashes or goes black during item scrolling”
- “Navigation issues like the back button failing to return users to their previous spot are common”
- Restrictive return policies and high shipping costs for online orders frustrate remote customers
- “Customers complain about paying fees for return labels when local stores are unavailable”
- “Difficulty in processing returns without a receipt or for online-only purchases is a recurring pain point”
- Credit card and billing management issues through the third-party provider cause significant customer dissatisfaction
- “Users report frustration with interest charges and payment processing delays”
- “Difficulty managing account details and credit limits leads to account closures”
Most requested
- Integration of in-store purchase history into the app to provide a unified view of spending
- “Users suggest that viewing offline purchases in the app would improve reordering and experience”