High confidence · Latest 100 of 1.3M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and rewards program, but report gift card integration and limited customization options.
Rating: 4.9
Reviews: 1.3M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(1.3M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(1.1M)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “Solid app. We'll done. Easy to use.”
- “Very user-friendly. Concise, no fluff ordering.”
- Rewards Program
- “The rewards system is very generous. I just got a free sandwich after only 4 prior visits.”
Complaint
Common complaints
- Gift Card Integration
- “Lack of being able to store gift cards is deal breaker. What an absolute joke”
- “You cannot save or load gift cards to your account.”
- Limited Customization Options
- “it doesn't give you an option to choose different cheeses... you guys need to include the same options you get in store”