High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate simplified banking interface enables quick access to passbook details and balance inquiries for daily users and efficient account setup process allows new customers to onboard without significant friction or delays, but report technical instability and login failures post-update prevent users from accessing their accounts on mobile devices and poor customer service responsiveness and lack of clear guidance frustrate users seeking help with account issues.
Rating: 4.1
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(1.4M)Current version
4.8/ 5
+0.7 vs overall
★★★★★
(9.1K)Main signal post-update: simplified banking interface enables quick access to passbook details and balance inquiries for daily users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simplified banking interface enables quick access to passbook details and balance inquiries for daily users
- “Users frequently mention the ease of checking balances and transaction history”
- “The straightforward design is highlighted as a positive experience for routine banking tasks”
- Efficient account setup process allows new customers to onboard without significant friction or delays
- “New users report a fast and smooth experience when opening savings accounts”
- “The digital onboarding flow is cited as a key benefit for new account holders”
- Reliable tele-banking support provides knowledgeable assistance for complex issues that branch staff cannot resolve
- “Users praise specific support staff for resolving problems in under two minutes”
- “Tele-banking is noted as more effective than physical branch interactions for certain queries”
Complaint
Common complaints
- Technical instability and login failures post-update prevent users from accessing their accounts on mobile devices
- “Users report frequent crashes and error messages when attempting to open the app”
- “Login screens failing to load or recognize existing customers are recurring issues”
- Poor customer service responsiveness and lack of clear guidance frustrate users seeking help with account issues
- “Customers report difficulty connecting with support and receiving no resolution for their complaints”
- “Users feel unsupported when dealing with account freezes or transaction disputes”
- Inflexible banking policies regarding fixed deposits and loan deductions create financial stress for long-term customers
- “Users complain about automatic deductions and the inability to manage fixed deposits during account closure”
- “High interest rates and rigid loan repayment schedules are cited as major pain points”
Request
Most requested
- Improved UI responsiveness and navigation for smaller screen devices to ensure all login options are visible
- “Users on smaller iPhone models report being unable to scroll to the login button”
- “Requests for better layout design to prevent elements from being hidden behind other UI components”
- Enhanced self-service options to reduce reliance on customer care for routine account management tasks
- “Users express a desire to handle more account settings independently within the app”
- “Requests for better in-app help sections to resolve queries without human intervention”